Refund Policy

Last updated: 2025

1. Eligibility for refunds

As a wholesale supplier, SONIXPRESS provides products in bulk quantities intended for commercial use. Refunds apply only in confirmed cases of manufacturing defects, incorrect items, or order preparation errors. Products that meet specification but do not match subjective expectations (feel, shade, softness, etc.) are not eligible.

2. Non-returnable items

Due to the nature of B2B textile production and handling, the following items cannot be refunded or returned:

• custom-made or dyed-to-order products;
• items produced in special sizes or modified specifications;
• bulk textile sets opened, washed or used;
• items damaged after delivery due to storage or handling.

3. Reporting an issue

Any issue must be reported within 7 days of delivery. The claim must include photos, batch labels (if any), order number and a detailed description. This allows our QC team to review the case and propose an appropriate solution.

4. Resolution options

If the claim is approved, we may offer:

• replacement of defective units,
• partial credit for the affected items,
• a full refund of the specific faulty products.

Refunds are processed only after agreement with the customer and, when required, after the return shipment is received and inspected.

5. Return shipments

All returns must be pre-approved. Shipments returned without confirmation may be rejected. Items should be unused, packed securely and returned via a trackable method. Return shipping costs are covered depending on the nature of the claim.

6. Contact

For refund-related questions:
info@sonixpressou.com